Refund Policy for Indigo Charm Tea Company

At Indigo Charm Tea Company, we strive to provide the highest quality products and services. Please review our refund policy below:

No Returns on Food or Consumable Items

Due to health and safety regulations, we do not accept returns on food or consumable items, including loose tea and packaged tea. This policy ensures that all our customers receive products that are safe and of the highest quality. Reasons for this policy include:

• Health and Safety: Returned consumable items cannot be resold due to potential contamination.
• Quality Assurance: Ensuring that all products meet our strict quality standards.
• Regulatory Compliance: Adhering to food safety regulations and guidelines.

No Refunds on Reiki Services

Cancellations of Reiki services require at least 24 hours prior to the scheduled service date. You can reschedule your Reiki Session using our appointment calendar. Click here to Schedule a Reiki Healing Session 

Refunds for Damaged Consumable Items

If a consumable item has been damaged upon delivery, a refund will be issued upon submitting evidence of the damaged item. To initiate a return, please email us at the contact email address provided on our website. We will provide you with the return address and further instructions. Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. Approved refunds will be processed within seven business days.

Non-Refundable Items

Items that have been made or personalized for you are non-refundable. Please confirm all details before purchasing.

Shipping Costs

When returning items, we recommend using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund for a damaged item, the cost of return shipping will be deducted from your refund.